After holding on to the line, the phone eventually disconnects. I've called the hotel several times, and each time I wait on an extended hold to speak to a manager or supervisor. I opened a Hilton Guest Assistance case, and the hotel still needs to contact me. I denied damaging the lamp, and the front desk representative ANN/ANNA was sure I was at fault. I checked out of the room on the day of checkout at 10 am the front desk representative stated at 5 pm on the day of checkout, housekeeping observed a broken lamp. Also, I asked why I have yet to receive a receipt for the additional charges or images supporting their claims. I questioned why no one from Hilton/Home 2 had reached out. I left the room in normal condition and was surprised by the claims. I am a single traveler and Diamond member who frequently travels for work. I contacted the hotel for more information about the costs, and the front desk representative stated that I had damaged a lamp. Notably, I paid for the stay in total, and two days after hotel checkout, the hotel billed for 209 dollars and a further 14 dollars charge. I needed to contact the hotel for more information because the folio did not reflect the extra charges applied. After randomly reviewing my credit card statement, I found two additional hotel charges. The hotel made two erroneous charges to my credit card. ***BEWARE OF THIS HOTEL*** FRAUDULENT CHARGES*** Please monitor your credit card statement after your stay at this hotel. It says it's about a 10 minute drive from the airport, but our driver took 25-30 minutes to get to the hotel and it's only around the other side of the airport. While on the phone with the staff, we seen him pulling up finally. The only gripe I would have is the shuttle only runs once an hour and he was 20 minutes late coming to pick us up and "claimed" he was sitting (for awhile) at the number marker we were told to go and wait for him at. Hotel is within walking distance to a gas station and several places to eat meals at. There's a decent sized pool with seating and umbrella's around it and also a bbq grill with seating on the side of the pool. They had a free hot breakfast in the morning with plenty of options. Bathroom was nice with a walk in shower and plenty of sink/counter space. The rooms are super nice with a kitchenette with plenty of dishes/utensils and a large refrigerator. We had a suite with a King bed and pull out sofa. The staff was amazing and very nice and helpful. Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Advanced Technical Centers - Miami, FL.Hotels near Florida International University.Hotels near Florida Career College - Miami.Hotels near Eureka Institute Health & Bty.Hotels near Millennia Atlantic University.Hotels near Romanov Academy of Sports Science.Hotels near Historic Overtown/Lyric Theatre Station.Hotels near Miami Central Station(Airport).Hotels near Trump National Doral Golf Course.
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